If when ordering the product you've ordered says "Special Order Item" This means we've sold all stock of that particular item. We may have already ordered it in, otherwise we will email you and let you know an ETA for it which could be up to 2 weeks.

Goped Models will take 3-5 days to deliver some may take up to 2 weeks and we will inform you of this.

All Ribcaps, Airboards and Urban Mover Products even if they are out of our direct warehouse stock, we can get these within 3-5 days from suppliers within the UK.

If you order from outside the Uk that's no problem we will get a quote and email you to sort out any difference in the postage.

We aim to ship all items that are in stock withing 1-4 working days and generally achieve this.

Please Note: Returns If you have not used your item and wish to return it that is fine and all we ask is you send it to us with a tracked post and when we recieve the items we'll issue a full refund. 

However any returns on used items will be subject to a £2.50 re-stocking fee and will not be subject to a full refund due to them not being in the same condition as sold, and this doesn't extend to consumable items and is totally at our discretion.

If you have any queries about any of this please email us